LatchDesk handles your leasing leads, maintenance tickets, and tenant communication end-to-end. You only see what needs your decision.
Resolved · Unit 4B · Kitchen leak
Ticket #2741
Request received
2 min ago
Severity classified
2 min ago
Plumber matched
1 min ago
Vendor confirmed
45 min ago
Tenant updated
1 hr ago
Work completed
3 hrs ago
Tenant confirmed
3 hrs ago
The problem
Three quiet failures cost more than any single emergency.
The lead that got away
A prospect emails at 8 PM asking about a unit. By morning, they've signed somewhere else. You never even saw the message.
The ticket that sat
A tenant reports a leak on Monday. By Thursday, nobody's assigned a plumber. The tenant files a complaint.
The tenant who left
No one noticed the renewal was 30 days out. No one checked if they were happy. They gave notice and you have a vacancy.
The resolution
Same scenarios. Different outcomes. You stay in the loop where it matters.
Leasing lead resolved
Lead emails at 8 PM. LatchDesk responds in under a minute, answers their questions, qualifies their income and move-in date, and proposes a tour for tomorrow morning. You see a qualified lead card in your queue.
Lead received
Qualified
Tour proposed
Awaiting your confirm
Needs your approvalMaintenance resolved
Tenant reports a leak. LatchDesk classifies it as urgent plumbing, matches your preferred plumber, contacts them, coordinates access with the tenant, and follows up after completion. You see a resolved timeline.
Reported
Triaged
Plumber assigned
Completed
Renewal saved
LatchDesk flags a renewal 60 days out. Satisfaction signals are low — late maintenance last month. It drafts a renewal offer with a small incentive and sends it for your review before sending.
Renewal flagged
Risk assessed
Offer drafted
Awaiting your review
Needs your approvalThe Action Queue
LatchDesk handles leasing responses, maintenance coordination, vendor scheduling, and tenant updates automatically. Your Action Queue shows only the items that need human judgment — approve a vendor cost, confirm a tour, review a renewal offer.
Classified as urgent: active water leak. Matched preferred vendor with 4.8 rating and same-day availability.
Proposed action
Dispatch Rivera Plumbing today at 2:00 PM. Estimated $280, billable to operations.
Qualified: income 3.2× rent, move-in in 3 weeks, no pets, credit pre-screened.
Proposed action
Confirm in-person tour tomorrow at 10:00 AM and send building access instructions.
Satisfaction score dropped after slow repair last month. Drafted offer with $50/mo hold + priority maintenance.
Proposed action
Send 12-month renewal at current rent + priority maintenance for the next 6 months.
This morning
3 items in your queue. LatchDesk handled 47 events overnight.
Operator results
Representative operating metrics from 14 property management firms, measured from January 1, 2025 through May 31, 2026 using aggregated LatchDesk system audit logs.
Total units under management represented in the reporting cohort.
Incoming communications processed across participating firms.
Drafted replies and categorized tickets prepared for review.
Mean time to initial response.
Missed lead follow-ups after LatchDesk workflow adoption.
External-facing communications reviewed by a human before sending.
Reporting window: January 1, 2025 - May 31, 2026. Metrics are representative aggregate results from system audit logs across 14 property management firms and 3,100 total units. Results vary by portfolio configuration, staffing, and connected systems.
Meridian Vista Properties
Regional multifamily operator · Atlanta, GA · 412 units across 6 assets
"The shift wasn't about replacing the coordinator; it was about removing the noise. We stopped spending three hours a morning just sorting through 'is this unit still available' emails and started actually closing leases."
Methodology: Buildium timestamps compared with LatchDesk Action Queue resolution logs.
Workflow story
During an end-of-quarter renewal cycle for a 220-unit South Florida portfolio, 45 leases were set to expire within 30 days. LatchDesk used the Buildium Lease Expiration Report to prepare renewal reminders, flag contact conflicts, and route review items into the Action Queue.
LatchDesk prepared:
Human review:
Portfolio Manager reviewed the 41 drafts, corrected 4 conflicting contact records, then approved the remaining drafts.
Outcome:
100% of renewal notices were sent 14 days ahead of deadline; estimated 12 manual hours of data entry and emailing avoided.
"We used to dread renewal month because of the manual follow-up. Now it's just a 20-minute review session in the Action Queue."
Anonymized case study. Action Queue screenshots may be shown only in anonymized form.
Who it's for
You manage a handful of buildings yourself. Every missed call is a missed lead. Every delayed repair is a tenant at risk. LatchDesk gives you an operations team without hiring one.
See how LatchDesk works for small multifamily
You have a small team but too many properties to manage manually. LatchDesk handles the repetitive coordination so your team focuses on relationships and growth.
See how LatchDesk works for mid-size portfolios
High turnover, demanding residents, constant move-ins and move-outs. LatchDesk keeps response times instant and maintenance flowing even during peak seasons.
See how LatchDesk works for student & short-term housingPricing
Plans are organized by portfolio size, not individual tenant messages.
Starter
Up to 50 units
1 property
Growth
Up to 200 units
5 properties
Scale
Up to 500 units
Unlimited
Enterprise
500+ units
Custom
Human in the loop
Integrates with Buildium. Read-only for property data; writes limited to approved updates.
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