UrgentOak Street · Unit 4B
Approve $450 plumbing repair — Unit 4B
Estimate exceeds your $300 auto-approval threshold. Vendor already triaged and available today 2–3 PM.
Proposed action
Approve $450 with Mike's Plumbing for today 2–3 PM.
Example walkthrough
See a maintenance request handled end-to-end
A real scenario: tenant reports a leak, LatchDesk triages, assigns a vendor, coordinates access, and follows up until resolved. The property manager approves one cost.
Scenario
Oak Street Apartments · Unit 4B · Kitchen sink leak
Tenant Maria in Unit 4B texted: "Hi, my kitchen sink is leaking under the cabinet. I noticed water pooling this morning. Can someone look at it today?"
Photo attached by tenant
Resolution metrics
What that timeline added up to
2 min
Time to first response
5 min
Time to vendor assignment
1 hr 40 min
Time to resolution
Confirmed ✓
Tenant satisfaction
0
Manager actions required
Human in the loop
What if the cost was over threshold?
If the estimate had been $450 (above your $300 threshold), this is what would appear in your Action Queue instead of auto-approval:
This is what every maintenance request looks like with LatchDesk
No calls. No chasing vendors. No forgetting to update tenants. Just resolved timelines.
Operating pattern
How this example scenario maps to live portfolios
Representative operating metrics from 14 property management firms, measured from January 1, 2025 through May 31, 2026 using aggregated LatchDesk system audit logs.
- 8.4h → 2.1h
- Mean time to initial response.
- 18% → 4%
- Missed lead follow-ups after LatchDesk workflow adoption.
- 100%
- External-facing communications reviewed by a human before sending.
"The shift wasn't about replacing the coordinator; it was about removing the noise. We stopped spending three hours a morning just sorting through 'is this unit still available' emails and started actually closing leases."
Reporting window: January 1, 2025 - May 31, 2026. Metrics are representative aggregate results from system audit logs across 14 property management firms and 3,100 total units. Results vary by portfolio configuration, staffing, and connected systems.
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