Rivera Plumbing
Plumbing Tue · Nov 5 · 10:00 AM280.00
Maintenance Coordinator
Maintenance coordination without the inbox chase
From tenant request to vendor completion. LatchDesk coordinates every step, updates everyone involved, and only asks you when something needs your approval.
Resolved · Unit 4B · Kitchen leak
Ticket #2741
Request received
2 min ago
Severity classified
2 min ago
Plumber matched
1 min ago
Vendor confirmed
45 min ago
Tenant updated
1 hr ago
Work completed
3 hrs ago
Tenant confirmed
3 hrs ago
Triage
AI classifies every request instantly
Every inbound request — text, email, portal, call transcript — is scored against your rules. Severity decides who, when, and how fast.
- Emergency
Gas leak, flood, fire — alerts you immediately, dispatches in parallel.
- Urgent
Active leak, no heat in winter, broken lock — same-day vendor.
- Routine
Dripping faucet, squeaky door — scheduled within the week.
- Low
Cosmetic items, upgrade requests — batched into your weekly review.
Coordination
Right vendor, right time, right price
Match
LatchDesk checks your preferred vendors by trade, availability, and rating.
Schedule
Contacts the vendor, negotiates a time, and coordinates tenant access.
Track
Monitors progress, requests completion evidence, flags delays automatically.
A recent completed job
completed
Communication
Tenant stays informed
Four automatic updates. No phone tag. No "any update?" messages.
LatchDesk · update 1 of 4
We've received your request and classified it as urgent plumbing.
LatchDesk · update 2 of 4
A plumber has been assigned and will arrive tomorrow between 10–11 AM.
LatchDesk · update 3 of 4
The plumber is on site and working on the repair.
LatchDesk · update 4 of 4
The repair is complete. Please confirm everything is working.
Control
You approve what matters. AI handles the rest.
These are the only situations that land in your Action Queue.
Cost above threshold
Any quote that crosses your spending limit.
Emergency classification
Gas, fire, flood, or anything safety-critical.
Vendor not responding
Preferred vendor missed your response window.
Tenant marks issue unresolved
Follow-up signals the work isn't done.
Unusual request
AI confidence is low — better to ask you.
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