Refund Policy

You can cancel a monthly plan at any time. The current month is not refunded, but the service continues until the end of the billing period. You will not be charged again.

• Within the first 90 days: pro-rated refund for unused months on cancellation.
• After 90 days: service continues through the remainder of the annual term; no refund is issued.

• No payment is charged during the trial.
• If you do not upgrade by the end of the trial, your account is paused, not deleted, for 30 days.
• After 30 days of inactivity, the account is closed and data is removed per the Privacy Policy.

If you believe you were charged in error, contact billing@latchdesk.co within 60 days of the charge. We will review the invoice and issue corrections promptly where appropriate.

If LatchDesk, LLC terminates your account for a reason other than a violation of the Terms or Acceptable Use Policy — for example, if we discontinue a tier or your region — you receive a full pro-rated refund for the unused portion of your plan.

Go to Settings → Billing → Cancel Plan. Cancellation takes effect at the end of the current billing period. You keep full access until then, including the Action Queue and exports.